13: Jack Hunt

Support

How can we help?

Most answers are ready to go — start here:

Common topics

I can't link my account to Apple/Google

Linking is optional and lives in the "Secure your account" card on the Profile screen. The two most common cases: accidentally cancelling the flow (just try again), and the Apple/Google account you picked being already linked to another player. In that case you need to choose a different account — for safety we do not offer a flow that abandons your current progress and switches to that account. Details: Terms of Use — Account and identity.

My progress didn't come to my new phone

Progress only carries over if you linked your account to Apple or Google. Link with the same account on the new device and your coins, cosmetics, nickname, and statistics come back. An unlinked guest account lives only on the old device and unfortunately cannot be recovered — that is a technical limit, we hold no copy of it. Details: FAQ.

I want to change my nickname

You change it from the Profile screen. The first nickname is free; later changes cost 200 coins and can be made once every 7 days. If you see "this nickname is taken", another player holds it — nicknames are unique. Rules: Terms of Use — Nickname rules.

My purchase didn't arrive / isn't on my new device

For one-time purchases such as "Remove Ads", use restore purchases in the store (with the same App Store / Google Play account). Coin packs cannot be restored: coins are credited to your game account, not your store account. If your coins have not landed within a few minutes, write to us. Refund requests go to the store; since we do not take the payment, we cannot issue the refund either (Terms — Coins, purchases, and refunds).

My leaderboard rank looks wrong

Points are computed on the server and land on the board shortly after a match ends. Friendly matches played via an invite code never count towards the board (because you choose your own opponents). Periods reset weekly and monthly. If you are sure something is genuinely wrong, tell us your nickname and the period.

I want to delete my account and data

You can do it instantly from inside the app: Profile → Account and data → Delete account. Step-by-step walkthrough, with the list of what is and is not deleted: Account & Data Deletion.

I want to report an inappropriate nickname or behaviour

Send us the nickname you saw; if it breaches the rules we reset it on the server. Our moderation approach: Privacy Policy — Your nickname is public.

Writing to us

Couldn't find your answer, or want to report a bug? atekiandev@gmail.com

Including your device model, OS version, the screen where the issue happens, and your nickname if you have one helps us fix it much faster. We resolve privacy and data requests within 30 days.

Legal: Privacy · Terms · Data Deletion